LIMITED WARRANTY & LIFETIME SERVICE AGREEMENT

Effective Date: [Order Date]

RepairGal

Ontario, Canada

This Warranty Policy ("Policy") applies to all services performed and systems sold by RepairGal ("Company," "we," "us," or "our"). By leaving your equipment with us or purchasing equipment from us, you ("Client," "you") agree to be bound by the following terms.

1. DEFINITIONS & COVERAGE TYPES

"Shop-Originated Systems": Any video game console, handheld, or controller that was either (a) purchased directly from RepairGal inventory, or (b) left with RepairGal for a full internal refurbishment/modification service.
"Third-Party Repair Service": A specific, isolated repair (e.g., HDMI Port Replacement) performed on a system that was not purchased from RepairGal.

2. CUSTOMER DISCLOSURE REQUIREMENT

The Client acknowledges that accurate diagnosis and safe handling are essential to our service. The Client agrees to disclose all known issues, defects, and history of the system at the time the service order is created. This includes, but is not limited to, prior repair attempts, liquid damage, software tampering, or environmental exposure. Failure to provide honest and complete information may result in misdiagnosis, increased costs, or limitations on warranty coverage as detailed in Section 6.2.

3. ALL SALES FINAL POLICY (NO RETURNS / NO REFUNDS)

3.1 Final Sale Acknowledgment

All sales of consoles, parts, accessories, and services are final. RepairGal does not accept returns and does not issue full refunds. Partial refunds may be issued solely at the discretion of RepairGal management in extenuating circumstances.

3.2 Warranty as Exclusive Remedy

In lieu of returns or refunds, the Client's sole and exclusive remedy for any issue with the system or service is the repair or replacement coverage explicitly outlined in Section 4 (The One (1) Year Full Warranty) of this Agreement. RepairGal is committed to resolving covered issues through service, not reimbursement.

4. THE ONE (1) YEAR FULL WARRANTY

Duration: Twelve (12) months from the date of original invoice/completion.

4.1 Coverage for Shop-Originated Systems (Full Coverage)

If a Shop-Originated System fails during the warranty period due to a defect in materials, workmanship, or unexpected hardware failure, RepairGal will, at its sole discretion:

A. Repair the system at no cost for labor or components; OR
B. Replace the system with an equivalent or comparable model.

4.2 Modifications (Mods) and Third-Party Interference Coverage

Shop-Installed Mods: Any hardware modification or mod chip installed by RepairGal is fully covered under the 1-Year Full Warranty.
Post-Service 3rd Party Changes: If a system covered under this warranty is subsequently opened, modified, or has parts installed by a third party (or the Client) after it left RepairGal's possession, RepairGal will not cover the specific components, modifications, or labor performed by that third party, nor any damage directly caused by that third-party work. This does not void the remainder of the warranty on the original work performed by RepairGal. However, if the system presents with third-party modifications, RepairGal reserves the right to return the system to its original RepairGal-serviced configuration before performing any covered warranty work, and the cost of removing unauthorized third-party modifications is not covered.

4.3 Coverage for Third-Party Repair Service (Parts & Labor Only)

This warranty covers only the specific component(s) replaced and the specific labor performed as listed on the original invoice.

Example: If we replaced an HDMI port 6 months ago and that port fails, the repair is covered. If the disc drive motor fails 6 months later, that failure is not covered under this 1-year warranty because it was not the service requested.

5. SHIPPING AND TRANSPORTATION COSTS

EXCLUSION OF SHIPPING: This warranty is "Back-to-Base" (RTB).

Costs to ship the system to RepairGal are the sole responsibility of the Client.
Costs to ship the system back to the Client are the sole responsibility of the Client.

6. VOIDING OF WARRANTY & RIGHT TO REFUSE SERVICE

6.1 Standard Warranty Exclusions

This Warranty does not apply to failure or damage resulting from: Physical/Accidental Damage (drops, liquid); Use of unauthorized third-party software/firmware; or Tampering with the RepairGal Warranty Seal/Sticker.

6.2 Biological Hazard & Health Policy (STRICTLY ENFORCED)

We maintain a clean, professional, and safe work environment.

Infestation: If a system is received and found to be infested with insects (including but not limited to cockroaches, bed bugs, ants, or mites) or contains biological waste/fluids that pose a health risk to our technicians, RepairGal reserves the right to immediately cease all work.
Return & Charges: The system will be sealed in a plastic bag/container and returned to the Client in the exact condition it was received. The Client will be charged for return shipping and handling ($XX.XX flat fee) prior to release of the device.
Voiding of Future Service: Any warranty coverage, active or lifetime, is immediately and permanently VOID for that specific system. RepairGal reserves the right to refuse any and all future service on that specific serial number/board ID. Lying about the presence of such infestation on the intake form constitutes a breach of this agreement.

7. LIFETIME DISCOUNTED SERVICE RATE (POST-WARRANTY)

After the expiration of the 1-Year Full Warranty, Shop-Originated Systems are eligible for our Lifetime Discounted Service Rate.

7.1 Transferability

This Lifetime Offer and any other warranty under this policy is transferable to subsequent owners of the system provided that:

The original serial number and board ID are readable and unaltered.
The original RepairGal warranty sticker remains intact and unbroken.

If the sticker is broken or the serial number is defaced, the Lifetime Offer and any other warranty under this policy is null and void, and standard shop rates apply.

7.2 Rate Calculation

Labor fees for any repair on a qualifying Shop-Originated System will be billed at a flat rate equal to the General Minimum Wage of the Province of Ontario at the time the service request is reported.

Adjustment Clause: The Client acknowledges that the Provincial Minimum Wage may increase or decrease based on legislative changes. The labor rate charged will reflect the exact legal minimum wage in effect on the date the Client submits the repair request form.

7.3 Parts Costs

The Client remains responsible for the retail cost of any new parts required to complete the post-warranty repair. These parts will be quoted for approval before labor begins.

8. LIMITATION OF LIABILITY & DATA POLICY

8.1 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE ONTARIO LAW, REPAIRGAL'S TOTAL LIABILITY UNDER THIS WARRANTY IS LIMITED TO THE REPAIR OR REPLACEMENT OF THE PRODUCT OR A PARTIAL REFUND OF THE ORIGINAL SERVICE FEE AT MANAGEMENT'S SOLE DISCRETION. REPAIRGAL SHALL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF SAVED GAME DATA OR LOSS OF USE OF THE CONSOLE.

8.2 Data Recovery & Loss Acknowledgment

Client acknowledges that repair of video game consoles inherently carries a risk of data loss or factory reset. It is the Client's sole responsibility to back up game save data to the cloud or external storage before submitting the device for warranty service. Out of courtesy and professional care, RepairGal will always do our best to recover or prevent data loss during the repair process. However, due to the unpredictable nature of hardware failure and repair procedures, RepairGal cannot guarantee the preservation of data and is not liable for any lost game progress, user profiles, or settings.

9. HOW TO MAKE A WARRANTY CLAIM

To obtain service under this Policy, the Client may contact us through either of the following methods:

Website: Visit RepairGal.ca and navigate to the "Contact" section. In the message box, please include the subject line: WARRANTY CLAIM - [Invoice Number/Serial Number] along with a detailed description of the failure.
Email: Email [To be revised] directly with the subject line: WARRANTY CLAIM - [Invoice Number/Serial Number].

Upon approval, you will receive an RMA (Return Merchandise Authorization) number. Package the system securely with the RMA number written on the outside of the box. Devices sent without an RMA number may be refused.

10. GOVERNING LAW

This Policy shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein.

RepairGal

[04-08-2026]

RepairGal — Professional Console Repair & Modifications